All items are non-refundable, all sales are FINAL, and no exchanges are accepted. Changes cannot be made to the order once you have completed your order, including shipping changes. Buyer agrees to contact Gracefully Natural writhin two days of recieving order if there are any questions or concerns regarding their order. After that time, Gracefully Natural has the right to refuse accommodations. If you have further questions, please refer to the FAQ page for more details. Gracefully Natural, LLC is not responsible for any damaged, missing, or lost packages.