Shipping, Refunds, & Terms of Service
All items are non-refundable, all sales are FINAL, and no exchanges are accepted. By purchasing, you are agreeing to these terms.
During typical business days, please allow 7-10 business days for processing your order and then an additional 2-5 business days for shipping. Once your order has been processed and given to the mail carrier, then time frame is out of Gracefully Natural’s hands and is dependent on the shipping method you selected. Once the order has been processed and sent to shipping, then you will receive an email/text notification with full tracking details.
Please understand that COVID-19 has caused significant delays in shipping. Whatever shipping method you chose is how your items will ship once processing is complete by Gracefully Natural Fulfillment.
Please note that incomplete or incorrect shipping addresses may result in your package being returned or abandoned. Please enter a valid email and/or phone number in case Gracefully Natural needs to contact you to verify your shipping address.
Please understand that processing times will likely be affected by sales and processing time may be extended without direct communication with the customer.
Gracefully Natural, LLC is not responsible for any damaged, missing, or lost packages.
When available and choosing In-Store Pick Up, you must pick up your order within three Gracefully Natural business days of being notified that your order is ready. When selecting this option you agree to be charged shipping if your order is not picked up within three operating days starting the day after you receive your initial notification stating your order is ready for pick up.
Our products do not contain chemical solubilizers; therefore, some separation may occur, especially during the hotter summer months. If your scrubs and/or butters melt in transit or while in procession, refrigerate and please understand that this does not change the potency of your items.
Please understand that the majority of our products do contain tree nut oils. Please avoid if allergic.
If you have any concerns with your order and/or products, please contact Gracefully Natural within 2 days of receiving your package. After that time frame, Gracefully Natural has the right to not replace the items, if need be.
Please reference the FAQ page for more information.